[Cobullymom]

Last year I went to City Furniture in SL ended up ordering 4 dinning chairs at 1000.00, in early Aug because moving in our new home in Oct I wanted to have everything ready. Paid upfront and was told all were in stock and would be delivered Oct 2. 2 weeks later was back in store looking for other things and during visit I asked about my order, along with 2 other new things. I was told my order of chairs would not be arriving now till Jan!! I said when I ordered and paid 2 weeks prior they assured me it was all set for Oct delivery. So after some discussion I said well this is not gonna work, just return my money, which was cash. SL Store could not return with cash or a check. I was told it would have to come from corporate and they would be sending me a check, should arrive in 7-10 days. Fast forward to Oct and multiple calls and numerous stories and excuses still no check!! I called store and corporate, I was either hung up on during transfer of call or sent to voicemails. I finally messaged someone on FB messenger on their page and they did reply and said check had been sent a weeks back in Aug. I told them obviously I had not gotten one, they could check and see that it had not been cashed. Now it's mid Oct and I'm NOT a HAPPY person and more lies and excuses that Check has been sent, and this is only on FB messenger I'm getting a response!! I was now told I have to wait a mandatory 8 weeks to resend check!! That would have been another long wait!! But WAIT, finally a check arrived like 2-3 days later it was post dated on the 12th of Oct and check was dated the 10th of Oct, so basically they had lied all along that my check was sent in Aug!! They are the most unethical, unprofessional deceitful furniture company or any company I've dealt with!

I did though, have great experiences with White's furniture in Summerfield, Kane's in Ocala was great, and Rooms to go was as well, all three promised a delivery date and were on time and professional. The customer service in the stores was very good. Just take a drive out of the Villages, it is worth it!