I suspect there is corruption at the executive level in Aetna. I ran into a problem with a dentist who was using two names, one for out-of-network listing and the other for his bills, so that he could charge out-of-network prices. I filed a grievance and Aetna rejected it. I filed another and then it went to their executive team (ERT) and the lead person advocated for dentist rather than me who was their subscriber -- obviously, they should be my advocate because they're advocating for the dentist to charge a higher fee and it's costing Aetna more money. In the end, they finally accepted my grievance and I didn't have to pay.
I filed a complaint to HHS and nothing has come of it.
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