I had support issues with the last Samsung TV I bought and it was totally unacceptable how long it took, not counting the amount of time I spent, to get to a resolution. I swore at that time I would never buy another Samsung product. They are normally cheaper than the brand I like (LG) but LG has far superior customer service.
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"The secret of successful managing is to keep the five guys who hate you away from the four guys who haven't made up their minds." - Casey Stengel
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