Al - I've had my on demand heater for over 5 years & I love it. Mine is gas not electric & it has a temp. control which is set at 120 degrees. As far as I can tell my water is plenty hot & I've never run out. My family came down from Jersey for a wedding & my house was full. I have 4 full bathrooms & they were all in use at the same time, plus the dishwaser & washing machine were running at the same time. I have'nt read the article from Consumer Reports, but I've always respected what they have to say. As far as water softners ther are different ways to go, but you have to be very careful when dealing with any of the company's that sell them. Only belive half of what they say & count your fingers when they leave. gm
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