Most internet / cable wires go from the common box to your house entrance laid just under the sod when laid. The cable is not protected, so there are times where the cable can be cut by mowers, or other activities.
Our cable was cut when the house next door was constructed. Spectrum came out late that day and repaired the line as well as I bought several pieces of galvanized pipe to protect the cable in case of erosion, etc so that any digging activity in the area will not cut the wire without a lot of effort.
The pipe was also sunk about 6 inches below the sod root level to keep it from easily getting uncovered. .
So anytime you have an issue with cable, you should consider protecting the cable coming into the house by having the contractor protect the cable line in a galvanized pipe and rebury the line at least 3 inches to 6 inches below the sod roots
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