My question would be what length of time is an issue here?
Our experiences this year have shown that the shuttle leaves on time from TV for the airport. A couple of times when we dropped off guests there were folks who had not yet shown up and the drivers tried to reach them by phone before leaving on time.
The flight for one of our guests arrived late at the airport one evening. The shuttle driver called her and she was enroute to the shuttle. He asked the other riders if they minded waiting and nobody complained, so they waited less than five minutes.
At any rate a few minutes may be ok but more than five and I would think it is time to head out.
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