Fiber is great - when it is reliable. I find that the "old school" methods may not be as fast, but they are more mature and easier to fix. I used to have DSL and it was slow (mostly due to squirrels constantly eating thru the cable) and it took me several calls to a level-4 technician to get my circuit #, card # and provider so when there was a problem, I could say, "You don't have to go thru your script, please put in a repair ticket for blah, blah, blah."
I'm not in TV yet, but up here in NYC, Verizon FIOS is horrible. Equipment constantly breaks, there are outages with the same deer-in-the-headlights excuses you got. I was forced to switch to FIOS for my landline; I refused to get their internet service. I currently use Spectrum and they are great.
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