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Originally Posted by kbace6
Hey all, moving to TV area (eventually in TV) later on this year and am wondering what the prevailing wisdom is with the local banks in and around TV.
We need to leave all of our banks up North in order to avoid state income taxes. So we are looking for which bank/credit unions in TV area people have had the best relationship with.
Who was easy to set up a new account and work with?
Best customer service, best online banking and I suppose… can I get to the bank in a golf cart? :-)
I don’t want to turn this into a complaint fest either, but which banks should I avoid like the plague?
Thank you in advance for your thoughtful replies.
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Our long time bank up north was consumed into PNC, where the reduction of bricks & mortar has made local branches disappear steadily (our safe deposit box moved 4 times in 10 years), so we were not upset at the idea of changing banks, especially since the local PNC branch is not golf cart accessible. When we finally bought here after years of renting, we decided to get a local account and explored several banks for mortgage opportunities and found that the large national banks (PNC, Chase, etc) were not retiree friendly - proving financial stability via investments instead of income was challenging and the mortgage officers we were dealing with were very hands off. Citizens was totally different - they were great, and the mortgage office staff were not only friendly but extremely helpful with educating us on how to get the correct info and present in so we could give the full picture of our finances. They answered all my questions quickly, and always called back - great customer service and very different than my experience with the other banks during this process.
Citizens has been extremely friendly no matter which branch we have walked into, is golf cart accessible, and has adequate tech for online access and bill pay like PNC. I can't speak to their phone accessibility, since it is so easy to just stop in.