About Direct TV. Now hear this.
I have been a cable customer for 40 years. I decided to get modern and get Direct TV. I did so 3 weeks ago.
Last night, the receiver box would not operate. There was a message on the screen to call customer service for replacement. I did as I was instructed.
Customer service informed me that they will send me another box by Fed Ex and it will be here NEXT THURSDAY. (Today is Friday Night). That's a whole week without TV. Then I'm informed that I must pack up the defective unit and trundle down to FEDEX and send it back in 7 days or be assessed a huge fine.
I politely asked why a service tech can't come out like, tomorrow or Monday. I was then educated that Direct TV doesn't have service Techs, that it's up to the customers to do this stuff.
I then couldn't overcome the temptation to tell them what I thought about their system and that I wanted to cancel my subscription because the service stinks to high heaven. The answer: "you can cancel, but there is a $300 cancellation fee, a $10 shut off fee, and a $15 subscription cancellation fee." I am locked in to an unwanted contract for 2 more years.
So, folks, you decide what you want to do. In 40 years, I never had a problem with cable TV.....AT ALL.
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