This sounds very familiar with what I experienced with DirecTV. I was lied to during the selling process with respect to what stations I would be able to buy as an extra package and what the service contract entailed. I was also billed for things that they said that they would not bill me for. They kept me waiting at the house for 5 straight days before they finally showed up to install an additional box - each day promising on their mother's grave that they would be there and eventually even promised a credit for my inconvenience - only to never honor the credit. When I did have a technical problem with my reception they did agree to send a technician - but not for close to a week.
However, despite all these problems, when the service is working well, they do have a very good line-up of channels and a much better selection of HD channels than Comcast had. Plus their DVR is miles ahead of the one I had with Comcast in terms of technology and user interface.
The one thing that I miss with DirecTV that I had with Comcast is On Demand. DirecTV has it, but because satellite service is receive only, they require either a wired phone line connection or an internet connection at the box so you can transmit to them your requests. I don't have a wired line in the house and to get internet service into the rooms with the TV would require either a wireless dongle at each box or another type of device that uses the house electrical network - both at extra cost.
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