Similar experience
We have had a similar experience. I was called in June and told we were due for annual cleaning, etc. which I authorized. When we were down in July I was upset when we went to our villa and the outside had not been washed and there was a large area of mildew on the front. When I called I was told someone had been out with a family illness and it might have slipped through the cracks. Regular updates had not been done, but we were getting updates on our home which is not in the rental prog, but is with Empty Nest.
We did receive a new contract to rent from The Villages in late July. Return address, etc was The Villages.
Hope they get things straightened out soon.
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