[GMONEY]

Originally Posted by Talk Host

I have been a cable customer for 40 years. I decided to get modern and get Direct TV. I did so 3 weeks ago.

Last night, the receiver box would not operate. There was a message on the screen to call customer service for replacement. I did as I was instructed.

Customer service informed me that they will send me another box by Fed Ex and it will be here NEXT THURSDAY. (Today is Friday Night). That's a whole week without TV. Then I'm informed that I must pack up the defective unit and trundle down to FEDEX and send it back in 7 days or be assessed a huge fine.

I politely asked why a service tech can't come out like, tomorrow or Monday. I was then educated that Direct TV doesn't have service Techs, that it's up to the customers to do this stuff.

I then couldn't overcome the temptation to tell them what I thought about their system and that I wanted to cancel my subscription because the service stinks to high heaven. The answer: "you can cancel, but there is a $300 cancellation fee, a $10 shut off fee, and a $15 subscription cancellation fee." I am locked in to an unwanted contract for 2 more years.

So, folks, you decide what you want to do. In 40 years, I never had a problem with cable TV.....AT ALL.

Thats funny, I had almost the same problem with Comcast. That is why I went to DirecTV. After having to battle with Comcast over them back charging me 6 months for a modem lease they say they forgot to charge me, for a modem mind you I bought at Best Buy. No lease what so ever. They wanted me to prove that I bought the darn thing. I told them to prove that I leased it. Of course they could not provide the paperwork where I signed a lease for the modem. Then once I got DirecTV, Comcast was still trying to charge me for cable TV for 3 months even though I had the signed bill where the tech showed up to turn the cable off.

SO you have 2 sides to every story. One has the same problems the other has. thing is Comcast cant touch the qaulity and amount of HD programming that DIrecTV has and the sports options are much better. IMHO..