Had a similar situation like this back home. The difference was how the restaurant was handling reservations vs walk ins. It just happened to be Prom night, so they had a huge walk in crowd. We had a reservation, showed up 15 minutes before our reservation and was told that they were now handling things first come first serve... I asked him why he had a reservation system if he wasn't going to honor it. Have not been back to a Boca de Beppo since.....
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Doesn't matter what you drink, you only rent it...
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