Quote:
Originally Posted by CoachKandSportsguy
Charter / Spectrum sent a new, upgraded modem for free!
They just said to return the old modem to a local store. . .
Amazing customer service as last time, they only upgraded when you reported problems, which we did and got a free upgrade then. .
must play lottery this weekend!~
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You're getting new modems, for a couple of reasons:
The provide more remote problem solving for Spectrum (they don't have to send someone to your house).
They provide more flexibility for Spectrum to control usage and expand their own network capabilities.
They provide more information to Spectrum and "information" is the currency of online providers.
There's no free lunch.