We only used Groome once and it was a phenomenal experience. Our flight was very early in the morning so we decided to stay at a hotel that was located just outside of the airport's property the night before our flight. Our plan was to have Groome drop us off at the airport and we would take the hotel's shuttle from the airport to the hotel. However, the Groome driver went out of his way to take us directly to the front door of the hotel after dropping everybody else off at the airport. Based on that experience, I would highly recommend this company to others. Sorry you had a bad experience, but that may have been an anomaly which should not be used to discourage others from using the service of this great company. However, I hope that you contacted Groome's management and gave them the opportunity to make amends for this unfortunate situation.
|