Quote:
Originally Posted by rsmurano
I don’t get many of the responses. A lot of these replies are almost blaming the OP and siding with Groome. If groome took on the job of picking up a ride, then it’s their responsibility to know where this client lives to give them the right time on when the pickup is to occur so they will get to the airport in time for their flight. It’s not the responsibility of the client to calculate the pickup time nor if the driver knows where the home is.
I used to use groome many times to & from another airport and they were pretty good, BUT when I hear they are starting to fall down on their responsibilities, I won’t use them anymore. There are other ways to get shuttled to the airport and I don’t want to worry if I’m going to get picked up or not
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I will speculate that the problem is the title of the post. DON'T USE... is not the way to relate a bad experience. 1 person having a problem should not equate to NOBODY ON TOTV SHOULD USE this company. I feel bad for the OP's inconvenience, as I'm sure everyone does. That would probably be reflected in the replies if the thread had a different title.