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Originally Posted by DAVES
Sadly this is common business practice. Apparently it is legal. We are all regularly offered free trial packages. The company, knows how many people will get hooked on their service and how many will simply forget to cancel.
We consumers need to learn how to win. It is easy to call, send an e-mail. Old school but it works. If a corporation you can easily find the name of the president. A registered return receipt letter to the president, by name, will get past the clerks.
You will have proof the letter was sent, even if they refuse to accept it. I'm not an attorney but from what I know do not be afraid. If, they refuse the letter you are actually in a stronger position. Legally the letter was delivered and they do not know what was in the letter. The issue will likely be sent to a bulk collection service pretending to be your friend-trying to help you. Tell them they need to find your registered return receipt letter even give them the number for the letter.
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With Massey, an easy way to do it is to log on to their website and click on the "contact us" button. You can type in a message and they will immediately confirm your message with an email back to you. At least that is how it has worked for me every time I need to contact them.