Quote:
Originally Posted by JWish
We’ve had problems too, although they are the only shuttle service we’ve tried since purchasing in TV 2 years ago for periodic visits. I think they are having employee problems, like most businesses.
In November the driver was half an hour late picking us up from the airport, and there was no one in the office to answer the phone since it was early morning. When he arrived he had no comment about being late.
Our previous visit they came ONE HOUR early to pick up my son to go to the airport, at 3:30 a.m.!! Luckily he’s a light packer and ran out in 5 min.
Before this we had been very happy with their service. Something is going sideways lately.
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I used them in January and again in February. Both times, they arrived within 5 minutes of their appointed time.
I received text updates and I could even track the progress of the driver on my phone...
The only hiccup I've had was when my plane was late arriving @ Orlando. I called them from the tarmac and they told me the driver couldn't wait, as he had others to take care of. They put me on the next pick-up, so I had lunch and a beer at the airport and was on my way an hour later...