[Knighterrant]

I recently had a poor experience at the AT&T store in Brownwood. I went there to switch carriers to AT&T, primarily to get new devices at a discount. My actual monthly bill ended up being materially higher than what the sales rep quoted me. I went back to the store to inquire, a second sales rep identified some issues with my bill, and stated the manager would address them, and that my ongoing bill would be what the first sales rep quoted. Subsequently, AT&T debited my account for the higher billed amount. I went back to the store a third time, and spoke with the manager. The manager stated that my ongoing bill was going to be higher than what the two previous reps had told me, and that I should be happy with the higher billing amount because it was a good deal. He was unwilling to help me further, and stated that I could switch to another carrier, but that I would have to pay off the devices I received at full price.

Also, shortly after obtaining service with AT&T, I started receiving numerous spam emails. I was notified by AT&T that unauthorized person(s) had gained access to my “Customer Proprietary Network Information”.

Has anyone else in the forum experienced issues with this AT&T location?