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Originally Posted by ThirdOfFive
The last few days we've been having problems with our xFinity mobile service. Intermittently, our calls wouldn't ring through. We could text, but that service was VERY slow and iffy: my wife sent me one text which got repeated two more times but only after nearly fifteen minutes after she sent the text!
Talked to our neighbor across the street and he was having the same problems.
Calling xFinity was (obviously) not an option. They do have a "chat" feature on their website but it is a robot and quite clueless.
Anyone else having the same problem?
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We had Xfinity at our home and their Mobile service for many years. When we moved we switched to Spectrum because it was much less money. What a Nightmare it was trying to switch our Mobile phone account. Hours and hours on the phone and sever trips to the Xfinity store! And they kept billing us for a Mobile account that did not exist! You can’t get through to anyone to handle the issue. I finely called American Express and had them reject all charges from Comcast/Xfinity. Last week I got and email from Xfinity that our Mobile account was canceled for non-payment. We switched to Spectrum in December! As long as I have another choice I will never do business with Comcast again. They are just too big and no one knows what the hell they are doing. Beware….