Quote:
Originally Posted by Lyarham
Massey should be ashamed of themselves for taking advantage of people. I would not pay that $65
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Quote:
Originally Posted by Arctic Fox
As I always say: imagine it was your parents or grandparents that were on the receiving end - how would you like them to be treated?
Unfortunately, making the biggest profit seems more important than good customer service.
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Yes, imagine it was your parents or grandparents. They signed up for Massey Pest Prevention. They were offered the opportunity to save money by paying one year in advance and took it. The one year ends.
Now what happens?
1. They don't get service until they pay another year in advance
OR
2. Service continues on a month-to-month basis
If your parents didn't pay attention to when they initially signed up a year ago, do you want their service to unexpectedly end or do you want the service to continue with a monthly billing?
Do you expect your lawn mowing service to come just one month and then wait for you to call again? Or do you expect them to keep coming until you cancel?
Massey isn't trying to rip you off, they are simply continuing the service that was started. You didn't contract for a single year of service, you contracted for continuing service until you canceled. The one year upfront payment to get a discount wasn't a contract, it was just a prepay.
My services that work month-to-month until I cancel: Internet, lawn mowing, several Massey services, cell phone, water, electric, Netflix, Hulu, every other streaming service, ... None of these cut me off at the end of the month until I ask them to continue, they all continue until I ask them to stop. For most people, including my father, this is exactly what they expect.