[ThirdOfFive]

Originally Posted by retiredguy123

I agree that Munn's is one of the best HVAC companies. If I need a new system, I will most likely use them, even if they are not the least expensive.

But, I am just curious. Does your maintenance agreement actually say, in writing, that your are on a preferred list for emergency calls, or was that just a verbal promise?

Verbal. But they did indicate that the times I've called them for service.