Quote:
Originally Posted by Papa_lecki
I guess if you provide a great service for a fair price (and by fair, I mean you make a profit) - you dont need to play those contract games.
If Massey lets original poster out of contract, he might become a customer again in the future - now, they lost one, and probably more customers for life.
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It can be a struggle for businesses to attract new customers to replace those leaving. However, with thousands of new homes going up each year in The Villages they just have to wait for them to call, so keeping existing customers happy isn't as important.