Quote:
Originally Posted by Nucky
In one way or another sooner or later I believe you will find that they all will disappoint you. Xfinity is now hitting me with internet offers that are not available to an existing customer so I'm going to be leaving them when my contract is over in June. I thought they finally had their act together but are turning into a smaller version of Verizon. They all suck. Just give me a price I'll pay the bill early and leave me alone. A COMMUNICATION COMPANY...XFINITY said it will take 30 days to turn off the texts and emails I'm getting each day where new people pay exactly half of what I pay. It's 2023, not 1923 they should be able to do it instantly.
I turned off the advertisements in 5 minutes after I hung up with them.
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I did what I always do, every year:
I called Xfinity the month before my contract ended. I told them I see there are new contracts available, that will net me the same price that I'm paying now. I'd like to enjoy that same price that everyone else can get, so let's go ahead and make that happen.
They try and upsell me, I politely decline and thank them for pointing out those options. They cancel my current contract and give me a new one, effective immediately, at the same price that I've been paying for the past three years, expiring a year from now.
It takes around one hour, every year, to do this. I'm willing to waste an hour to stay with the most reliable internet option in my area at the same price I've been paying for the past three years.
As for phone service, I have AT&T also. I buy older phones, I don't include them on payment plans or in contracts, my plan is a "bring your own" on a Family plan with limited data. We never hit that limit, so we get a decent deal. I think we can do better but beloved spouse is comfortable with the plan we have and doesn't take well to change.
We were charged extra for certain things at one point, and I called them and after a couple of hours of being frustrated finally got in touch with someone who could make decisions. They did so, and a month later those charges were removed and we were credited for the overbilling in the previous two months.