We ordered a recliner from Wayfair two years ago and it's still going strong. I too was nervous about getting it because they had a no return policy on it. BUT never had any issues to report back to them. I'd order again! Our son and his wife ordered a sofa. We haven't seen it except for photos----it looks great.
There's always a possible issue in mail-ordering. Some years ago I ordered a set of sheets from Macy's that came, then another pair was also sent from a different distribution center. NOT sure why we got two sets and billed for only one!
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