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Originally Posted by Pairadocs
First purchase from them was years ago now. Was very nervous, but just delighted when order arrived. After that, ordered a number of items over the years. Only one item ever came damaged, an "apothecary" style chest, unique style. Called immediately and they apologized profusely, I asked about return instructions for the damaged chest, they told me they were sending out a replacement THAT SAME DAY, and told me to donate the damaged chest to a "worthy cause" ! After that experience, I've ordered a number of things, from bar stools, to full size table with folding leaves and matching chairs, end tables, and many other things. Very happy with them for about 7 years now !
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This has been our experience through the years. We only had one damaged item (nightstand) several years ago and they said donate it and sent us a new one. The damage wasn’t visible but hubs still didn’t want to keep it. We just bought four counter height swivel stools for our kitchen counter, and every one is perfect and very high quality. We also just had a headboard for guest room delivered that we haven’t assembled yet because daughter is visiting, so we’ll see how it turns out. And we just received a small wood table with two chairs set last week for our porch that turned out very nice. The only thing we don’t like is the cushions because they’re not thick enough and are too firm. We can replace them though. I’ve had some great luck recently buying small furniture items from Amazon too.
We did see nook table and chair sets we liked at Family furniture in Leesburg recently, but didn’t ask about delivery time as we went in right before store closing and didn’t have time. We’re going back soon because we really loved the store.