Oil capacities are typically labelled in the owner's manuals as "with filter change", or some similar language.
Quote:
Originally Posted by Nevinator
You didn’t mention the make, model and engine size of your vehicle. The reason I ask is because depending on the oil filter location on the engine, the fluid capacity of the oil filter needs to be added to the crankcase capacity.
Overall, as another person suggested, unless you requested a very specific type or viscosity motor oil, most dealerships use bulk oil (55 gal. Drum or Bulk Tank) hence their cost of good is significantly less than selling by the bottle. I suspect that this dealership (stealership) is overcharging customers by claiming they used bottled oil when in fact they used a (same quality) but lower cost product.
If you have concerns, I’d suggest going back and having a face to face conversation with the Service Manager.
I’d also suggest checking your oil to ensure that your crankcase is not overfilled. With newer engines, overfilling can result in the crankshaft coming in direct contact with the oil which can cause frothing and create engine issues.
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