Substitutions
Remember substitutions can be made, some without your permission or knowledge. The window supplier was changed to PGT in early 2021 and these PGT windows I got were not in the model homes at the time nor in any homes when we signed our contract. I believe they are in the new model homes as well, so they may be what you get, or maybe not. In any case, make sure you wash and examine your windows within the first seven days. I have replacements of replacements that are still defective. Over a year and a half later I still have eight windows and two sliders ordered to be replaced.
During design, we not only lost the cabinets we had selected but also lost the millwork we had selected. We were given no choice whatsoever for baseboards and door trim. This trim work has been worked on in our house at least three times and remains subpar. It currently needs more patching, sanding, and painting.
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