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Originally Posted by dadspet
Just had a very bad experience at Quest Lab and decided to share it.
Walked in without an appointment and signed in using their terminals > there is no real person to help you so no option. Since I didn't have an appointment I was assigned a number indicating appointments had priority and I thought it said my time would be 11:20 about a 25-minute wait. As I waited, the waiting room continued to fill up and their TV Monitor keep indicating people with appointments waiting. No one from Quest really comes to the door except to call in the next appointment. When the monitor start showing appointment waiting now past noon I got worried and tried to go to the terminal to get help > each time I was given another number. Finally, at 11:45 I ran up to the next Quest person who came to the door for their appointment and asked what the problem was. I got the feeling she really wasn't happy about having take the time to answer a question but Her answer was: If you don't have an appointment you have to wait longer until we take care of the appointments. WOW, I waited probably 50 minutes and wasn't even in a real Q yet.
Of course, I gave up and went to a close by Alliance Lab which had a real person at a desk to help me and no one waiting in line. I was taken right in and out in under 5 minutes.
We used to use Alliance Lab before COVID and I'm not sure why we switched to QUEST but after today's experience, I can assure you I know where we will go next. Please note your mileage may vary but I got a feeling Quest has way too much business and I prefer talking to real people vs a terminal or computer.
Oh, one more piece of random info, after leaving Quest I called Lab Corp to see what their availability was, and after listening to their extended message about COVID and everything else in the world I gave up. It's interesting how medical facilities and many others try their hardest to run you through extended messages and computer dialog which often leave you no closer to getting help than when you started.
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We used Quest. We request and get an appointment. Never had a problem.
Aside, I do not like talking to computers either. Like it or not it is the current reality.
Far as covid as an excuse. Reminded me of, TRUTH, grade school. A student told the teacher, the homework was not there because his/her dog chewed it up. The teacher's reply was, we were all form the same apartment complex with no dogs allowed. These things later evolved to computer eating stuff up. More recently the COVID excuse.