Talk of The Villages Florida - View Single Post - Quest Lab vs Alliance Lab
View Single Post
 
Old 04-18-2023, 05:51 AM
Sandy and Ed Sandy and Ed is offline
Veteran member
Join Date: Oct 2013
Location: Pennecamp
Posts: 877
Thanks: 397
Thanked 750 Times in 372 Posts
Default

Totally agree with OP. If you are not adding to the revenue stream, you don’t exist. I find myself listening to annoying Euro-trash electronic sounds while on hold waiting for retail customer service. Now even the practice of medicine often lacks common customer/patient service. It is not a matter of waiting one’s turn. It is a matter of being able to ask a question - communicate - with someone without having to wait forever to get a response to a simple question. Shouldn’t need to have an appointment or wait on hold forever to ask a question.