Totally agree with OP. If you are not adding to the revenue stream, you don’t exist. I find myself listening to annoying Euro-trash electronic sounds while on hold waiting for retail customer service. Now even the practice of medicine often lacks common customer/patient service. It is not a matter of waiting one’s turn. It is a matter of being able to ask a question - communicate - with someone without having to wait forever to get a response to a simple question. Shouldn’t need to have an appointment or wait on hold forever to ask a question.
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