Quote:
Originally Posted by vintageogauge
Give ME a break, speaking of apples to apples what does a doctor appointment have to do with waiting 5 days to talk with an insurance agent LOL. Since my original post I have called 3 agencies and talked to an agent within minutes at each one. I also had my quotes from them in less than 20 minutes. TVI's customer service is a joke.
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Of course they did, fresh meet always gets the attention. Service levels are based on the number of agents/sales folks ratio to policyholders. As that ratio increases response decreases. When you have a claim is when you will find out how good they are. My point on the doctor appointment is that the doctors are usually more critical to my life than an insurance agent. Can't imagine why I would need an insurance agent to call me back the same day.