We had used Kiley several times over the years and had them do an installation without knowing they were about to sell out to Frank Gay Services, one of the most unscrupulous and unsavory companies it's ever been my displeasure to have to deal with. Because it was a warranty issue, the manufacturer required that only the original company would be acceptable.
We are fortunate that the repair itself went smoothly and the problem was—and continues to be—eliminated. We needed Frank Gay Services to sign off on the correction of the issue for us to receive a relatively nominal sum from the manufacturer ($200). Having been paid, do you think for a moment that Gay's manager would even call me back, as I had asked to explain to him exactly what the manufacturer needed? (Do pigs have wings?)
So they came out ahead on my one mandated service call—and I never miss an opportunity to share this story. I am not discrediting Frank Gay Services; I don't have to when they do it so well.... I could name the manager but don't have to, since he represents the entire company. And I still receive invitations for service, motivating me even more, and the feeling of satisfaction is priceless!
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