[Velvet]

Originally Posted by OrangeBlossomBaby

The law requires that anyone using e-mail to file a complaint has no expectation of privacy; anyone can find out who they are.

For that reason, I'd suggest - e-mail complaints not be allowed at all.
Phone complaints can be submitted. And in-person complaints can be submitted. And here is how I would love to see it work:

Anyone complaining must provide their Villagers ID number. It's the bar code number on the back of their ID. The only people who would, or could, know who belongs to that number are the officials employed by The Villages (including Community Standards). They can determine if the person lodging the complaint lives in the general vicinity of the offending property.

Then there are criteria required before Community Standards checks out a complaint:

Possible violations would be categorized: serious (black mold, broken glass, boarded up property, sink holes, vines growing up the side of the building, rodent infestation, etc. etc), and less-serious (weeds/grass higher than 4 inches, a white cross on the lawn, flowers too close to the street, house painted the wrong color, etc. etc.) Could even name them "potential danger" and "aesthetics".

THEN Community Standards would determine, based on the ID number given and the property and violations:

1. Is this a repeat caller? If so, are they calling about an area in which they actually live? If so, is it repeat calls about non-serious violations? If so, are they on the same home or on multiple homes? And so on. If it looks like it's just a troublemaker making trouble, then Community Standards can check the property being complained about AND check the property of the person making the complaint. If the person making the complaint isn't in 100% compliance, then Community Standards can write them up too.

If it's someone making trouble for someone else's neighborhoods, AND those complaints are "less serious" or just aesthetics rather than potential danger, then they can go into the circular file, with a notation on the person making the complaint, that they've made the complaint. If they continue making these non-serious or aesthetics complaints about other peoples' neighborhoods, then THEY get fined for nuisance calls.

Nicely articulated. Best idea yet!