[M2inOR]

Frank, Sorry to hear that.

I've not had any problems. I also didn't address the issue by phone. Instead, I did it via email and phone, and got written confirmation about the resolution.

I did use the online contact form.

With written info, it's a nice way to confirm the details.

I do this with all the contractors I've dealt with. If someone is not willing to put things in writing, I don't use that vendor or contractor.

Another Mike