I had it installed last Friday, replacing CenturyLink. Twice the speed at half the price. I at first clicked a link I got from a Quantum email a year ago. It said the deal was no longer good and to click a message link. A tech got on the chat session and told me I was already on Quantum. Incorrect. Other erroneous answers and unhelpful instructions with links to forms that wouldn't work. While on hold, I went to Quantum's website and filled out a form there. When the CenturyLink person returned to the chat, he offered another unhelpful instruction and I just said goodbye. A Quantum tech came out a few days later (an hour late) and got it switched over (swapped the fiber-Ethernet converter box to an in-garage model, but used the same fiber connection and switch port that was there). He told me I have to cancel the CenturyLink myself and return the router. He also told me not to tell CenturyLink that I switched to Quantum or else they may shut off both accounts when I call to cancel the old one. I took the router to a CenturyLink location in Spanish Springs (as shown in Google Maps), but it was no longer there. I think they must have shut down all the brick and mortar offices here. So I called and they had me ship the old router to them with a label they supplied. It was an awkward switchover to another part of the same company (Lumen). I wish they had their act together more, but am happy with the speed and reliability, which was good as CenturyLink as well.
|