Quote:
Originally Posted by xlhig
Has anyone switched to Quantum Fiber for their internet service? Thoughts?
|
I recently got Quantum Fiber & I agree with many of the posters here. The service is good, I got the 200 Mbps with their equipment (for now). When I tested the upload & download speed it was less than advertised, but still well over 100 Mbps speedier than my previous cable internet connection, so I am happy. The customer service & their internet site however, could be improved upon. Hopefully their advertised 'super-reliable' connection will prove true & I will never have to deal with them again. Well aside from when I return their equipment. My woes with them started with their internet site. I signed up for the service, indicated which speed & that I wanted their equipment & all was good. I gave my credit card & they processed the charge. They gave me an appointment date & time range for installation. Everything was looking good. I absolutely made it all the way to the very end of their process. So I sit back to wait for my installation. The day arrives & no tech shows up. My installation window was in the morning, when the window passed, I started to call them. A seemingly friendly but mostly unhelpful person answered the call. He informed me that a tech would show up within the window. I pointed out that the window had already passed. He let me know that most of the work was done at a switching station & when they are done there they will show up. But just in case he gave me a different number to call. I called the new number & these people were more helpful, but just barely. It turns out I was not in the system & I was not scheduled. But they could indeed see that my credit card had been charged.
The end result was they needed me to go through the on-line process again, reorder the service, reschedule the install, resubmit my credit card. This is how I am absolutely certain that I made it through completely the first time & that it was a glitch on their end, because I did everything the same, and got to the same endpoint. This time however, the system got my information & they issued a refund for my first credit card charge. But, I was now looking at another week's wait for internet service. Very disappointing. They were unable to expedite my install even though the mistake was on their end. Unbelievable. When the new install date rolled around, I got a call from the tech & he said 'he had just gotten the work order for my installation' What????? They've had it for over a week! But he would get to me as soon as he could. He did arrive, was very helpful & competent & I finally got connected to the internet. So, from this I concluded that their system is not only glitchy to customers but also to their own employees. As I mentioned there are several areas that need improvement, but once you have the actual service it is good.