Quote:
Originally Posted by JMintzer
We found the opposite. The people at our Publix (Lake Deaton Plaza) are a delight. We've yet to have a server who wasn't pleasant.
Maybe we're just lucky...
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Were you lucky? I doubt it.
Service people are like everyone else. Polite and respectful treatment on the part of the customer usually elicits the same from the service person. However if someone comes across on the initial contact as rude and entitled, don't be surprised if the service person in question puts up a wall and becomes curt and distant. Self-preservation and all that. Or employs other techniques.
Best one I've ever seen was waaaaay back quite a few years ago. I was at a restaurant in northern MN. One of the waitresses (who I knew) was waiting on a table of four college-age guys who were giving her a pretty rough time. I was amazed that she had the aplomb to maintain her dignity and not retaliate in some manner. I was wrong: after a few minutes, while walking past their table with a tray full of water glasses (plastic), she tripped, barely able to maintain herself upright while grabbing the back of a booth. As it happened the booth was the one occupied by the four boors. Unfortunately she lost control over the tray; the water glasses when every which way and pretty much soaked the guys in the booth.
You reap what you sow.