Going to the boxes....just be observant sometime and watch people fetch their mail. Ours is maybe hip-level so not an issue but I've watched people trying to get from the lowest row and it's difficult for many. I'm short so the top would be difficult to reach. My experience is in stores---grocery shopping for instance. There have been times a product is on the top row and maybe only 1 or 2 left, but pushed back. I've had to flag a taller person to please help me. The OP does pose a difficult issue and there are several options offered here. Hoping they can find one that works for them.
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