Deeply Dismayed with purchase from Sunshine Awnings
We just had awnings installed over several sections of our birdcage by Sunshine Awnings to provide greater shade in some areas. We met with a salesman who showed us a number of fabrics to choose from. We chose a fabric designed to match our overall lanai decor. I'm not unhappy with this company's product ... I'm unhappy with the color selection process. Here's my warning... the color you choose is the color you will see from OUTSIDE the house. It looks nothing like the color you see from INSIDE the birdcage. If you know that ahead of time, or aren't picky about color, you'll be fine. To be fair, the salesman did warn us that the birdcage screen would distort the color--but did NOT say that the color would be totally different. In my case, I chose a light tweedy color to go with lanai decor. What I got is an awning that appears to be a dark rusty color. Perhaps the salesperson could bring a screen sample to demonstrate the true color inside the birdcage? Or show some pictures? After installation and in response to my deep distress, the installer came by to calm me down and mentioned that he has heard this complaint a number of times in the past. Despite those past complaints, no attempt appears to have been made to make customers, like me, more aware of the actual color they will see from inside the birdcage. I was further dismayed by the fact that the shades were installed while we on vacation! There was no attempt call ahead to make sure we would be home. In the long term... we expect to be pleased with the awnings in terms of the shade they provide and durability, but I remain dismayed by what I think was a misrepresentation of the facts by the salesperson and dismayed with myself for making the purchase. I should have done more homework. Hopefully this post will help others who are considering an awnings purchase.
|