Has a certified and long time operator (several types of forklifts and other equipment) - anyone operating a forklift needs to be 18 years old, needs to be trained, tested (skills and safety) and pass to be a quality operator.
Re-certifications depends on the place of business - some are every year others every two years. When time comes to be certified, the operator needs to go through the same procedure as he/she did when they first started (the driving and safety).
Now, when a forklift is operating in a facility like Sams Club, Lowes, Home Depo, etc… it is required to have a spotter in front and rear of the forklift. Their job is to keep anyone from walking out when the forklift is in movement throughout the facility.
It is also up to the driver to be alert of his surroundings when traveling throughout a facility with customers on the floor. With that said, common sense is also important on the customers side; I am sure no one is going to get in front of a moving car, right? That would be crazy.
Now, if you saw the spotters not doing their job or the driver not paying attention to what is was doing? Then yes, get the supervisors attention and address your concerns - it will be a teaching moment for the associates.
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