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Originally Posted by NJFL1
We are looking to purchase new sofas from PB. We are interested in learning more about their quality of construction/fabric and their customer service. Your reviews would be most appreciated. Thanks.
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I just furnished every room in my house with furniture purchased from Pottery Barn and West Elm (really the same company, owned by Williams Sonoma). All purchased on-line over the last few months - I can tell you the good and the not-so-good. Send me a private message if you would like me to elaborate on my experience.