[Accidental1]

Originally Posted by Michael 61

I closed on my new patio villa in December. At the time, I was still flying back and forth to Colorado until February, as I was selling my old home there. I needed to get signed my quickly for lawn service, and went with Massey, as I saw there lawn signs all over the place.

I knew better to than to sign a long-term contract (thanks TOTV users), and just went month-to-month, signing up for all their services.

During the winter and early spring months, I had no issues with them, and my lawn looked great. However, over the last month, they have been AWOL more than once. I called them this morning, as my grass is growing quite high, with lots of weeds appearing. The operator on phone said I should be getting my grass cut once a week - when I asked when I am scheduled for my next cutting, she said tomorrow. When I asked when was it cut last, she looked and said it should have been cut last week, but for some reason. She said it has been over two weeks since it was last cut. I told her I am paying for weekly cutting, that isn’t happening. She never apologized, just said let me have the manager in charge of cutting call you. I am awaiting his call as I type this.

A survey of lawns in my neighborhood with Massey, all have lawns much in need of needing mowed. It is really obvious right now who has Massey or who doesn’t’.

Those neighbors who have Dean’s have nicely and frequently mowed lawns. Two days ago, seeing this issue, I gave Massey my 30-day and notice and signed up with Dean’s.

I have read comment on TOTV previously about Massey, but it was just recently that the issues raised on TOTV by them (having to call them out to do their jobs and show up to mow) have affected me.

Funny, that they continue to have such a huge chunk of TV as customers, in spite of so many negative reviews.

I had Massey for the first year, and Dean's for the second year and my opinion is they're about equal. Both seem to have great customer service when you call (i.e. they'll send someone out right away to deal with a problem), but they aren't very proactive. In summer, my lawn looked bad (weeds/barespots) with both companies. It has become painfully obvious that the best lawns in our neighborhood are mowed (and perhaps fertilized) by the owners. I just don't want to buy and store the materials and equipment to do it myself...I'm retired from that. As the months go on, I'm becoming more tolerant of not having a perfect lawn (like i had up north before moving). I think the big problems with both Deans and Massey is the huge, heavy mowers, transferring weeds between lawns, and the fact they mow my grass (St. Augustine) too short. All the nicer yards in our area (again push mowed by the owners) are a healthy 4-5", mine is lucky if it ever gets above 2-3".