All services are good...until they're not.
We have xFinity, best plan they offer. About 5 days ago lightning hit somewhere close...don't quite know where but the flash and the boom happened almost simultaneously. Since then the service drops offline intermittently: at first, just after the flash, several times an hour; since then, maybe two or three times per day. Never for very long (maybe 1-2 minutes). In talking to others in the area, they're having the same issues.
Calls to Customer Service route to BFE and some person with English as a second language reading words off a screen.
When up and running their service is second to none; lightning-fast and ultra reliable. But this exact same thing happened last year at about the same time. Seems like they should be able to get their act together.
(Sigh....feel MUCH better now...)
|