I had the exact same lightning issue with Xfinity. Worked great for 2 years...then lightning hit my neighbors house. I stream TV...it started to buffer quite a bit. Had 3 (!!) different techs out. Never fixed. Switched to Spectrum. Working a lot better. Xfinity customer service is abysmal. You must go to either their 441 or Leesburg locations to get any real help. When I called one time they wanted to charge me to send someone out. Went to 441 store, they set up tech visit immediately and no charge. The Xfinity call center is possibly the worst phone experience EVER!! They changed their name from Comcast to Xfinity to better their image -- sure didn't fix their phone service one bit. Horrid! If Xfinity works, great...just don't have a problem.
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