As I understand it, the new payment system, including the hiring of Invoice Cloud, was designed to encourage more customers to use autopay. But, some people, including me, do not like autopay.
Note that on page 2 of your utility bill, there is a section entitled "paying your bill". This section conveniently omits the option of paying the bill using your own bank's online bill pay system. I think that is because they want you to use Invoice Cloud and pay the $0.95 fee, or to sign up for autopay. But you can use your bank's bill pay system, if you want.
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