[villagetinker]

Originally Posted by dsnrbec

I posted several months ago about an issue we have with our ceramic tile in the walk-in shower. Rather than use bullnose tile for the outside corners, they used regular tile pieces and painted the edges to look like it was glazed. After 2 yrs the painted edges started peeling off. Of course, warranty won’t even talk to us since we’re past our 1 yr. They advised we take it up with Nickel Tile in Ocala who provided it. Nickel advised that the tile mfg (Emser) only warranties for 1 yr so they’re not interested in helping either. So we are left with a mess. I would love to talk with someone other than the Warranty dept but getting to anyone in authority is like trying to contact the Wizard of Oz. Please, if you are customizing a new build, don’t select anything from Emser Tile. It’s appalling that The Villages won’t stand behind the products they have in their design center. They are the ones purchasing the tile but we’re left holding the bag as the end user.

I cannot help you at all with having this covered by warranty, but if I were you the first this I would check is to see if bull nose is available for your tile, and the buy suffice amount to repair the area. Then with any luck you will be able to local a local tile setter to carefully cut the existing tile and install the bull nose tile. Another option maybe to remove the "paint" and apply the correct paint, I suspect they used a latex paint which typically will not stand up to moisture.