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Originally Posted by dsnrbec
I posted several months ago about an issue we have with our ceramic tile in the walk-in shower. Rather than use bullnose tile for the outside corners, they used regular tile pieces and painted the edges to look like it was glazed. After 2 yrs the painted edges started peeling off. Of course, warranty won’t even talk to us since we’re past our 1 yr. They advised we take it up with Nickel Tile in Ocala who provided it. Nickel advised that the tile mfg (Emser) only warranties for 1 yr so they’re not interested in helping either. So we are left with a mess. I would love to talk with someone other than the Warranty dept but getting to anyone in authority is like trying to contact the Wizard of Oz. Please, if you are customizing a new build, don’t select anything from Emser Tile. It’s appalling that The Villages won’t stand behind the products they have in their design center. They are the ones purchasing the tile but we’re left holding the bag as the end user.
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Nickel Tile is the culprit and totally responsible. They are not upstanding and are for some reason not held accountable. Being under the one-year warranty would not help because it did not help me. I am so sorry you are suffering from that company as well.