Quote:
Originally Posted by graciegirl
In sixteen years of living here and reading and hearing folks talk about warranty on new homes, I have found that it is very likely that Warranty will expect the sub-contracter who was responsible initially to see to the solution. But I have also learned that those who are calm in their approach to both Warranty and the contractor usually get further in their journey. If someone is not satisfied with a fix to the problem but wants the whole thing replaced, then that is unrealistic and if they talk angrily ....people are people. You can catch more flies with honey than vinegar. I think our very own fixer guy has offered several solutions that probably Warranty and the contractor could work with and you may have to pay something but I haven't heard of anyone being gouged. Just my two cents.
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For some reason Nickel Tile was not held accountable by our builder and the warranty department. There is some relationship there where Nickel Tile gets away with their subpar work. We never talked "angrily" what makes you think we would?
I've been here less than two years and have met tons of people with unresolved defects in their home. Covid was a bad time to build in hindsight. I met several people who had the exact same problems we did with the exact same builder and exact same subs, all custom built around the same time. Why do you think they stopped doing full custom builds? Too much time spent on warranty fixes sure seems likely based on what I witnessed.
When I have over $50K worth of unresolved defects then, yes, you can call that gouged. If multiple attempts at fixing something still makes it a defect a home inspector writes in his report, then maybe it should be replaced. If it's a brand new house, why should the homeowner suffer with subpar repairs? Why should the homeowner pay to fix something that is wrong with their brand new house?