Try these things:
1. On the remote, press and hold the play button and the large center select button at the same time. This should power off the Firestick.
2. Unplug the Firestick from the TV, the usb, and the wall outlet. Replace the usb cable with a different cable.
3. If you are getting usb power from the TV connection, try plugging the usb cable into a wall outlet with a usb cube instead.
4. Unplug the modem/router and reboot.
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