Quote:
Originally Posted by Herb
I can understand everyone having different views about Chengs. However I don't understand beating up on a poster who vented after what was clearly unpleasant for them.
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I would agree. The spilling of the soup was probably a very unpleasant situation for this woman. What I hear though, is that she wanted more concern from the manager and waitor and she felt "brushed off". They really should have tried to find someone to clean the surrounding area..NOT her lap. If I had spilled my soup, I would have bolted for the bathroom and used paper towels or napkins that were on the table. It sounded like she was just sitting there waiting for the cleanup crew to assist her. Maybe the restaurant feared another "McDonald's hot coffee-spill lawsuit" and didn't want to fuss too much over it. Maybe she was rude with her demeaner. It's just so hard to say. But, if HER experience was so terrible, I could see her not returning or perhaps writing a letter of her bad experience to the owner/manager. NO ONE IS PERFECT! But to POST to all of The Villages not to go there because SHE spilled her soup, would sabotage their business because of HER unpleasant experience.
I think this may bring MORE business to Cheng's because of people's curiosity. She may have given them FREE advertising. LOL